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Why can't I redeem my points?

If you are logged into your active Cinebuzz account before you select your session online, or present your Cinebuzz card over the counter before your transaction but you cannot redeem points for the session, it could be because either:

You do not have sufficient points for the type of session you are attempting to redeem for (eg. 600 points for standard, 900 points for Vmax, 1500 points for Gold Class).


Your card is not activated - please follow these instructions to activate your Cinebuzz Rewards card.

Step ONE: CLICK HERE for the Cinebuzz Rewards homepage

Step TWO: Entered all of your details, including your card number on the field provided- under 'Other details'

Step THREE: Once you have entered all of your details, press ‘submit’

Step FOUR: You will receive an email from us asking you to confirm your membership.

Click on the link from the email and your account will be successfully activated.

If you do not receive this email, please CLICK HERE and let us know the following information:

Full name:

Email address:

12 digit Cinebuzz card number:

Please note that in order to redeem points online for a valid session, the redemption ticket must be selected on the ticket selection page. If you select a normal ticket (Adult, child etc), you will be charged for the price that is displayed for these tickets. Refunds are not given for incorrect selections (please see our refunds policy).

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