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GIFT CARD IS DISPLAYING AS ‘NOT SOLD’

For cards purchased from one of our third party retailers (e.g. The Warehouse, New World, Pak N Save,  Countdown), you will need to contact the original retailer, ePAY,  directly. Unfortunately we cannot handle these requests on your behalf as this process is managed by a third party distributor, who require the retailer to first verify the transaction. Third party Gift Cards are easily identified as they carry two barcodes on the back of the card.

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