Start a conversation

How do I contact Event Cinemas?

Event Cinemas can be contacted through our online support portal. Simply ‘start a conversation’ and a team member will reply to your message as soon as possible.

Our Customer Service team work standard business hours (Monday-Friday, 9am-5pm) and can be contacted HERE. Be sure to select the correct department for your enquiry so that you receive the quickest possible response:

  • If you would like to submit a refund request for an unused booking, please select ‘Refunds’ and our Customer Service team will be in touch.
  • If you would like to get in touch with a cinema about lost property, or to provide feedback about your experience please select ‘Contact A Cinema.’
  • If you require any assistance with your Cinebuzz account (Merging accounts, password resets, missing points, etc.) please select ‘Cinebuzz.’
  • If you have a query about a voucher or gift card, please select 'Vouchers & Gift Cards.'
  • Interested in getting more information about booking a Private Event? Click HERE.
  • If you require any other assistance, please select ‘Other.’

Please include as much relevant information in your enquiry as possible.

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