Our Customer Service team work standard business hours (Monday - Friday, 9am-5pm). Depending on the number of requests they have received you can expect a response within 1-3 business days. Refunds c...
If you are unable to attend your session due to illness, please submit a refund request HERE and our Customer Service team will be in touch to assist you. Please include all relevant information incl...
Please note a booking cannot be swapped across different cinema locations. You will need to make a new booking for the correct location. You can then request a refund for your incorrect purchase. Subm...
Please note a booking cannot be swapped once the booked session time has passed. You will need to make a new booking for the correct session. You can then request a refund for your incorrect purchase...
Bookings can be swapped up to two hours before your booked session by using the options on your booking confirmation email. Simply scroll below your booking barcode, to access the section where you ca...
If you have submitted a refund request for a booking that includes Vouchers & Gift Cards; Any vouchers used in the booking will be replaced if your refund request is granted. Vouchers cannot be refund...
To the extent permitted by law, and without limiting the application of New Zealand Consumer Law and the Consumer Guarantees, the Company’s liability to you in connection with the purchase or use of a...